Good Faith Estimate
Under federal law, healthcare providers must give an estimate of expected costs to clients who are uninsured or choosing not to use insurance.
Your rights and what to expect:
You are entitled to receive a Good Faith Estimate, which outlines the anticipated cost of your mental health services.
This estimate is typically provided before services begin, such as when you schedule your first appointment or inquire about care.
It will include the projected total cost of services, including session fees and any applicable charges (like late cancellations or agreed-upon add-ons).
If your final bill is $400 or more above the estimate you received, you have the right to challenge the difference.
You can request a written Good Faith Estimate at any time by contacting your therapist.
For additional details, visit the official No Surprises Act resource page at: https://www.cms.gov/nosurprises
Client Rights, Records, & Complaints
You have the right to access your mental health records. To request a copy, please submit a written request to your provider by email or mail. Your request will be processed in accordance with Texas law, including Texas Health & Safety Code §611.0045. Providers are required to respond within 15 days of receiving a written request, as outlined in Texas Health & Safety Code §611.008(a).
Mental health professionals in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC). If you have questions about a provider’s license or would like to file a complaint, you may contact BHEC at:
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Website: bhec.texas.gov/discipline-and-complaints/
Email: Enforcement@bhec.texas.gov
Phone: 1-800-821-3205
Complaints can also be submitted through the official complaint form available on their website.
You may also choose to file a consumer complaint regarding services through the Texas Office of the Attorney General.
Additional information is available at: texasattorneygeneral.gov/consumer-protection.